Return and Refund Policy for Jewlerie

Effective Date: January 12, 2025

Thank you for shopping at Jewlerie. We strive to provide you with high-quality products and services. If, for any reason, you are not entirely satisfied with your purchase, please review our Return and Refund Policy.

Definitions

For the purposes of this Return and Refund Policy:

• “Products” refer to all items sold on Jewlerie.com.
• “Customer” refers to the end-user purchasing directly from our website.
• “Company” (referred to as “we,” “us,” or “our” in this policy) refers to Jewlerie.
• “Orders” refer to your purchase requests submitted on our website.
• “You” refers to the individual using our Services or purchasing from our website.

What is Jewlerie’s Return and Refund Policy?

We only accept returns or exchanges for items that are defective. If you receive a defective item, please follow the steps below to process your return or refund request.

Return & Refund Process

1. Notify Us

If you received a defective item and want to return or exchange it, please notify us within 14 days of placing your order or 5 days of receiving the product, whichever is later. You can contact us via email at:
Email: jewlerie.com@gmail.com

We will respond to your request promptly and provide further instructions.

2. Ship the Item Back

Once your return request is approved, please ship the item to the sender address provided in your order package. You are responsible for the cost and risk of returning the item. We recommend using a reliable shipping service with tracking information, as we cannot be held responsible for items lost or damaged in transit.

3. Inspection & Refund

Upon receiving your returned item, we will inspect it and notify you of the outcome via email. If the item is confirmed defective, we will process your refund or exchange.

• Refunds will be issued to your original payment method or as store credit, based on your preference.
• Refunds will be processed as soon as possible, but no later than 10 days after we receive the returned item.
• For exchanges, we will ship the replacement item within 24 hours of processing your return.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. We do not reimburse shipping fees for returns.

Contact

If you have questions about our Return and Refund Policy or need assistance with your return, please contact us at:
Email: jewlerie.com@gmail.com